Introduction

At Ladloo Baby Care, we believe that trust is the foundation of every relationship — especially when it comes to the care of your most precious little ones. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us when you visit our website at ladloobabycare.com, create an account, place an order, or interact with our brand in any way.

We are committed to handling your personal data with the utmost care, transparency, and responsibility. By using our website, you agree to the practices described in this policy. We encourage you to read it carefully so that you feel fully informed and confident every time you shop with us.

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1. Who We Are

Ladloo Baby Care is an Indian baby care brand dedicated to crafting safe, natural, and Ayurvedic baby products — including our sulphate-free Body and Hair Wash, hypoallergenic Nourishing Baby Lotion, talc-free Baby Powder, and Ayurvedic Ubtan Powder (Snan Raj Churna). We operate our online store at ladloobabycare.com, through which customers across India can browse, purchase, and receive our products.

For any privacy-related questions or concerns, you may reach us through the Contact page on our website.

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2. What Information We Collect

When you interact with Ladloo Baby Care’s website, we may collect the following categories of personal information:

a) Information You Provide Directly

• Communication data — any messages, queries, or feedback you send us via our Contact page or email
• Wishlist data — products you save to your wishlist while browsing

b) Information Collected Automatically

• Device and browser data — your IP address, browser type, operating system, and device type
• Usage data — pages you visit on our website, time spent, products viewed, and click behaviour
• Cookies and tracking data — small data files placed on your browser that help us remember your preferences and improve your shopping experience (see Section 7 on Cookies)

c) Payment Information

All payment transactions made on ladloobabycare.com are processed through secure third-party payment gateways. We do not store your full credit card, debit card, or UPI details on our servers. Payment processing is handled by our trusted payment partners in compliance with applicable financial security standards.

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3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your orders — including packaging, shipping, and delivery of your Ladloo Baby Care products
• To manage your account — enabling you to log in, track orders, manage your wishlist, and update your preferences
• To communicate with you — sending order confirmations, shipping updates, and responses to your queries
• To improve our website and products — analysing usage patterns to make ladloobabycare.com faster, easier to use, and more relevant to your needs
• To send promotional communications — if you have opted in to receive newsletters or offers from us, we may send you updates about new products, discounts, and baby care tips. You can opt out at any time.
• To comply with legal obligations — meeting our responsibilities under applicable Indian laws and regulations, including the Information Technology Act, 2000 and its amendments

We do not use your personal data for any purpose not listed above without your explicit consent.

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4. How We Share Your Information

Ladloo Baby Care does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Delivery and logistics partners — we share your name, address, and phone number with our courier and delivery partners solely for the purpose of fulfilling your order
• Payment processors — your payment details are shared with our authorised payment gateway partners to complete transactions securely
• Technology and website service providers — we may work with third-party platforms (such as website hosting, analytics, or customer support tools) that process data on our behalf under strict data protection agreements
• Legal and regulatory requirements — we may disclose your information if required to do so by law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and you will be notified accordingly

All third parties with whom we share data are required to handle it securely and only for the purposes for which it was shared.

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5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Specifically:

• Order and account data is retained for a minimum of 3 years in compliance with Indian tax and commercial record-keeping requirements
• Marketing data is retained until you opt out or withdraw your consent
• Communication data is retained for up to 2 years after your last interaction with us

Once your data is no longer required, we delete or anonymise it securely.

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6. Your Rights and Choices

As a customer of Ladloo Baby Care, you have the following rights regarding your personal information:

• Right to Access — you may request a copy of the personal data we hold about you
• Right to Correction — you may ask us to correct any inaccurate or outdated information
• Right to Deletion — you may request that we delete your personal data, subject to our legal retention obligations
• Right to Withdraw Consent — if you have opted in to marketing communications, you may unsubscribe at any time via the unsubscribe link in our emails or by contacting us directly
• Right to Object — you may object to the processing of your data for certain purposes, including direct marketing

To exercise any of these rights, please contact us through the Contact page at ladloobabycare.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

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7. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use ladloobabycare.com. Cookies are small text files stored on your browser or device.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly, including maintaining your shopping cart and login session
• Analytics cookies — help us understand how visitors navigate our website so we can improve its performance and content (e.g. Google Analytics)
• Preference cookies — remember your settings and preferences for future visits
• Marketing cookies — used to deliver relevant promotional content, where applicable

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our website.

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8. Data Security

We take the security of your personal information seriously. Ladloo Baby Care employs appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Secure HTTPS encryption across all pages of our website
• Secure, access-controlled storage of customer data
• Trusted, PCI-compliant third-party payment gateways for all transactions
• Regular reviews of our data security practices

While we take every reasonable step to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your Ladloo account and to keep it confidential.

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9. Children’s Privacy

Ladloo Baby Care is a brand dedicated to products for babies and young children — however, our website and its services are intended for use by adults (parents, guardians, and caregivers) only. We do not knowingly collect personal information from children under the age of 18. If you believe that a minor has provided personal information on our website, please contact us immediately and we will take steps to delete it.

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10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment portals. These external sites have their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policies of any external websites you visit.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of ladloobabycare.com after any changes are made constitutes your acceptance of the updated Privacy Policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us:

Ladloo Baby Care Website: ladloobabycare.com Contact: Visit our Contact Page at ladloobabycare.com/contact

We are committed to addressing your concerns promptly and transparently, because your trust — like your baby’s comfort — is something we never take for granted.